Website Log In Problems - Help Page
Occasionally we have folks who have some difficulty logging into the site. Sometimes it is an account activation issue, sometimes a setting on your computer, sometimes the site has an issue. This page will help you solve it yourself. If you cannot get on ofter trying a few of these solutions, feel free to contact the management using the form to the right. Please include your Web Browser brand (Firefox, Internet Explorer, Etc) and version and your operating system and version (Windows XP, Windows 7, MacOS) or your tablet brand (Ipad, etc).
Second, and this seems to be a BIG one, is your browser loading a cached page. If you register, and when logging in, it goes to a BLANK PAGE, or you just get an error message, CLICK HERE, which will open a new window, then try to log in again using the log in button to the right on that page. See below for clearing your CACHE files.
If you forgot your user name or password CLICK HERE and click the appropriate link. Follow the instructions. If you try to re-register and it says your email is taken, then you already have an account so follow the forgot user name, then follow the new password link.
And for those of you who have Facebook Accounts, you CAN register and log in using the Facebook bar located beneath the log in box which will "pop up" when you click on the green Log In button. Even if you already have an account, you can associate your account with your Facebook account then simply click the Facebook Log In each time you come back, and go right in! We will probably be adding a few more social account log in features if there is an interest.
Clearing Cache or History files
You need to make sure that your top menu bar is showing. If it is not, put your mouse up near there, right click, and choose "menu bar" and it will appear. It is the File,Edit, Etc menu circled below.
Once you get that showing, click on History.
In the drop down menu shown, click on Clear Recent History. It won't be yellow you your screen - we have added that so it is more visible. After you click that, your Cache should be cleaned out.
Another way to get there is to click on Tools, then Click on Options, on the resulting page Click on Privacy, then find the linked language to "Clear all current History". Same result.
(This assumes you are using Windows 7 - I don't have Windows 10, so the process may look different, but should be similar) can be cleared by Clicking on Tools on the top menu, then choose "Internet Options" in the drop down. you will get another small pop up window that will look similar to this:
Under Browsing History (again highlighted for clarity) click on the Delete button circled. You should now be good to go.
Chrome from Google is different again. Go to the uppoer right of the browser where you will see a stack of three lines.
When you click on this, you will get a drop down box where you will want to choose "Settings".
Once you have done that, you will get a new browser window or screen where you will want to scroll all the way to the bottom and choose Advanced Settings which will open up more options.
Under Privacy, click on the button marked Clear Browsing Data which will give you yet another pop up window:
Here, have the boxes checked as above then click in the Clear Browsing Data button. You will be good to go.
Thanks for your support!